‘Customers like you pay extra’: Hair salon owner chargers demanding woman double after she arrived four hours late to her appointment and complained about the service

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
May 13, 2024 8:00 PM EDT

Some people think and act like the world revolves around them, and something must be done to get them off the pedestal they have put themselves on. Just because you act like you are better than everyone else, does not mean you actually are.

The Karen in this Reddit story has a main character syndrome that should seriously be addressed, because how she acted in a hair salon was simply unacceptable. OP (original poster) was getting her hair done when a woman walked into the salon, 4 hours late to her appointment, demanding to be served. For some reason unknown to OP, the salon's owner decided to do Karen's hair himself, and even let her rent on about anything and everything that was on her mind. Finally, OP had a chance to ask the manager why they serve people like Karen, and his answer left OP speechless…

Scroll down to read the full story. After you are done, click here for a story of a hotel guest who demanded his money back, but got nothing.

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  • 01
    "Customers like you pay extra"
    via Canva
  • 02
    Customer pays extra for being a Karen
    via u/plueschlieselchen
  • 03
    So, I regularly go to a hair salon to get my extensions done. The staff is super friendly and are always doing a great job. They have a 5 star Google rating and have been regularly awarded as
    via u/plueschlieselchen
  • 04
    ,,top salon" in a city of 3.6 million - you get the idea. They objectively provide great service. A couple of weeks ago, I was at the salon again getting my
    via u/plueschlieselchen
  • 05
    extensions fixed. My hair dresser (a super lovely woman) told me, that she's in a bit of a bad mood, since a customer did not show up for her appointment earlier that day without cancelling. Doing
    via u/plueschlieselchen
  • 06
    extensions can take quite some time and that's a lot of money lost for the salon. She also told me that the customer is „,,a bit difficult" at times. I understood how much of an understatement that was, when
    via u/plueschlieselchen
  • 07
    said customer actually showed up, apparently 4 (!) hours late and demanded to be served. The owner of the salon told her, that they don't really have the capacity to do her hair, since the slots for the rest of the day
    via u/plueschlieselchen
  • 08
    are booked. Karen then started aggressively rambling about ,,bad customer service" & how they should,,show some flexibility". I was just sitting in my chair rolling my eyes so hard that they nearly fell out of my head.
    via u/plueschlieselchen
  • 09
    After 5 minutes of discussion, the owner of the salon agreed to do her hair himself. Karen seemed to be satisfied by the VIP treatment.
    via u/plueschlieselchen
  • 10
    She sat down in the chair next to me and proceeded to start about how the last time they did her hair wrong, how the quality of the hair was , the color was off (it wasn't)
    via u/plueschlieselchen
  • 11
    aaaaaaand so on. She went on and on and on for a full hour. It was exhausting to say the least. Salon owner just kept smiling and doing the work while taking the verbal abuse. I was just thinking: WHY? Why do you let her treat you this way?
    via u/plueschlieselchen
  • 12
    After a while, Karen decided that she needed to take a smoking break and went outside for a bit. So I asked the salon owner (whom I've known for 3 years by now). I was like: ,,Dude - why the do you not throw her out?"
    via u/plueschlieselchen
  • 13
    He just keeps grinning at me and says: „Oh - it's fine. I regularly charge her 2 times the actual rate for the hair and service. I call it the „ tax”.
    via u/plueschlieselchen
  • 14
    We had a good laugh and I was just happy that Karen suffers consequences for her karen- ness without even realizing it. That was very satisfying.
    via u/plueschlieselchen
  • 15
    trent_diamond · 15 hr. ago These are the type of social justice stories I came here for 1.3k Reply Share plueschlieselchen OP · 15 hr. ago Glad to provide! I also love these kind of stories and was happy to see one IRL.
    via u/trent_diamond
  • 16
    dyereva 5 hr. ago They should give you a discount though, for having to deal with her presence. lol
    via u/dyereva
  • 17
    cynicalfoodie. 15 hr. ago This is so funny. My hairdresser was telling me about a client she has like this and I advised her to do the same - double her rate (because the client is double the effort). You should have seen her face light up when I said it, and that's exactly what she did, and the client annoys her much less since then!
    via u/cynicalfoodie
  • 18
    plueschlieselchen OP 15 hr. ago I honestly think that should be a regular thing: If you behave like an pay double. you I also had an astounding number of hairdressers, nail
    via u/plueschlieselchen
  • 19
    artists and even tattoo artists tell me about customers. I really, really don't understand customers with people who ,,work on their body“. That's just next level stupidity.
    via u/plueschlieselchen
  • 20
    Any-Practice-991 · 14 hr. ago Same as for the people who handle your food. Why would someone be so horrible to someone with such power over their body?
    via u/Any-Practice-991
  • 21
    dehydratedrain. 15 hr. ago My favorite was the nail salon behind my house. Customer complained about how the nail tech did her nails (which was flawless). Complained that the art wasn't like her picture. Complained that the manager had to redo it. Finally complained she thought it should be free.
    via u/dehydratedrain
  • 22
    The manager agreed, then picked up the polish remover, swiped it across the complainer's nails, and told her that she has no problem not charging, but the woman wasn't walking out with free artwork. Then she told the woman she was welcome to find another salon, but not to come back to that one.
    via u/dehydratedrain
  • 23
    sportpix71 16 hr. ago Great story! I just wish you'd been given some of that sweet tax money for having to sit beside Karen for so long!
    via u/sportpix71
  • 24
    • plueschlieselchen OP 16 hr. ago Haha yeah. I really thought about calling her out. I actually should have, because this behavior is not okay at all. But then again: glad that I didn't because I just love the
    via u/plueschlieselchen
  • 25
    thought she will be coming back to this salon and pay 500€ instead of the 250€ that we normal and friendly customers pay.
    via u/plueschlieselchen
  • 26
    • Silentlybroken · 11 hr. ago I can't understand why this woman keeps coming back if all she does is that everything is wrong. If everything is wrong, why in the keep coming? would you
    via u/Silentlybroken
  • 27
    plueschlieselchen OP 11 hr. ago I don't know either. Main character syndrome maybe? The salon is,,the best" in the city and maybe she just thinks she deserves the best, but at the same time thinks that nothing is good enough for her? I really don't know...
    via u/plueschlieselchen

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Tags

workplace-stories employee manager job tales-from-the-workplace haircut hair salon reddit story entitled customers workplace Reddit funny karen entitled people
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